The Purchaser, or the recipient of the Order, shall report the non-conformity or non-delivery of the ordered Products to Eley's Customer Service by sending an e-mail to

Eley's Customer Service may request information regarding the identity of the Purchaser or, if applicable, the recipient of the Order, and carry out any verification that may be useful. Eley's Customer Service will inform the Purchaser, or the recipient of the Order, of the procedure to follow to return the Product that is non-conforming, or to obtain the missing Products.

Once the Products are received, Eley will check the condition of the packaging and Products. With respect to the Products, Eley will assess whether the Products are indeed non-conforming or missing.

If such verification is positive, in accordance with the provisions of art.130 et seq. of the Consumer Code, Eley will replace the non-conforming Product or send the quantities of the missing Products within 14 (fourteen) working days from the receipt of the Products by Eley.

Shipping costs for replacement or missing Products will be borne entirely by Eley.

In the event that Eley is unable to replace or send the missing Products within the aforesaid period, Eley will immediately notify the Purchaser at the e-mail address provided at the time of purchase and will refund the Purchaser the cost of such Products within 14 (fourteen) working days from the date Eley receives the Products to be replaced or from the date Eley receives the e-mail notification, in the manner set out in the "Returns" section.

Eley will also reimburse the Purchaser for shipping costs, but only if the Purchaser provides proof of the cost incurred in returning the Products.

In the event that, after examination of the returned Products, Eley reasonably believes that the Products cannot be deemed to be non-conforming, the Purchaser shall not be entitled to a refund and the Products will be returned to the Purchaser at the Purchaser's sole expense. Likewise, the Purchaser will not be entitled to obtain the Products deemed to be missing by the Purchaser if Eley verifies that the Order has been properly processed.


The Purchaser, pursuant to art. 52 of the Consumer Code, may exercise the right of withdrawal within 14 (fourteen) working days from delivery of the Products; instructions for returning the Products following withdrawal can be consulted in the "Returns" section of the Site.

Under the art. 59, paragraph 1, letter. e) of the Consumer Code, for hygienic reasons, the right of withdrawal cannot be exercised by the buyer following the removal of the guaranteed seal and the opening of the products.


L’Acquirente, ai sensi dell’art. 52 del Codice del consumo, può esercitare il diritto di recesso entro il termine di 14 (quattordici) giorni lavorativi decorrenti dalla consegna dei Prodotti; le istruzioni per la restituzione dei Prodotti a seguito di recesso sono consultabili nella sezione “Resi” di questo Sito.

A norma dell’art. 59, comma 1, lett. e) del Codice del Consumo, per motivi igienici, il diritto di recesso, non potrà essere esercitato dall’Acquirente a seguito della rimozione del sigillo di garanzia e dell’apertura dei Prodotti.


Apart from the exception referred to in the previous paragraph "RIGHT OF WITHDRAWAL", the Purchaser is entitled to withdraw from the Contract of Sale without any penalty.

In order to exercise the right of withdrawal, the Purchaser must send their request in the "Contacts" section of the website within 14 (fourteen) working days from the delivery of the Products, specifying the following:

  • Name and Surname
  • A phone number
  • The order identification number
  • The article code of the article you want to return
  • The reasons for the (*optional return)

Returns must be made by choosing the pickup method with DHL and inserting the consignment note sent by Eley in the package.

In order to obtain a refund of the amount paid for the purchase of the Products, the Purchaser must book the reshipment of the purchased Products within 14 (fourteen) working days from the sending of the withdrawal notice to Eley.

The only costs to be borne by you are those related to the return of the Product. The Purchaser shall also bear the risks associated with the transport of the returned goods.

Eley reserves the right to refuse withdrawals exercised late, returns of Products shipped late or returns of Products that are not in the same original condition.

The Purchaser undertakes to preserve and keep with the utmost care and diligence the Products received and for which they intend to exercise the right of withdrawal, keeping them intact together with the original packaging.

Once it has received the goods in accordance with the above and carried out the necessary verifications, Eley will refund the Purchaser within 14 (fourteen) working days from receipt of the goods in the following manner:

  • If the payment of the returned Products was originally made by credit card, debit card, prepaid card, digital wallet or Paypal the refund of the amount paid will be made through the re-credit procedures provided in the PayPal service security terms and conditions that can be found at the following link: